What We Collect and Why It Matters
When you open an account, we collect the information needed to run it: your name, email address, phone number, and the payment method details you use — whether that is bKash, Nagad, or Rocket. We also log device and session data to keep your account secure
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and to detect unusual activity. Transaction records are kept for as long as required by applicable financial and legal obligations in the regions where we operate. We do not sell your personal data to third parties. Cookies on our platform serve two purposes: keeping your session
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active so you stay logged in across pages, and measuring which parts of the lobby you visit so we can improve them. You can manage cookie preferences through your browser settings at any time. Any data shared with payment processors — such as the mobile wallet
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networks you use to deposit or withdraw — is limited to what those processors need to complete the transaction. We do not pass your full payment credentials to any other party. If you close your account, we retain only the records we are legally required to
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hold; everything else is deleted within the period stated in our data retention schedule, available on request through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.